Frequently Asked Questions (FAQs)

Orangetree Mart is an e-commerce initiative of Orangetree Supermarket. which guarantees to provide you with the ultimate online shopping experience. After countless hours of research and development, we are thrilled to provide you with a hassle-free platform that offers a wide array of products, ranging from daily essentials to luxury items, all from the comfort of your own home

You can pay through Cash on Delivery, Visa/Master/UnionPay Credit/Debit Cards, EasyPaisa and JazzCash respectively.

If you are facing issues, please contact to our helpline. (0313-4971911). Our representative assist you according to your requirements.

Currently, we ship in Lahore.

We will mention duration of shipping items on checkout form that also mention in confirmation mail. For further details, you can reach out to our helpline or message us on Whatsapp (0313-4971911).

Please visit Return & Refund Policy Page.

No, you don’t have to pay any charges for returning product/item.

You have to initiate a return process within days that mention in our Refund Policy. Unfortunately, after mentioned days, we won’t be able to accept return request.

Yes, before processing any order our customer service team will call you on your mentioned cell phone number to verify order.

Warranty policy varies from vendor to vendor and product to product. Orangetree mart does not offer warranty claims directly. Warranty claims are processed directly through the vendor at their respective service centers. Not all products come with a warranty. If the products are available with a warranty then it will be clearly mentioned in the product specification or description.