Returns and Refunds
In the event that your product arrives damaged, defective, or incorrect, kindly reach out to us within 7 days from the date of delivery. Items are eligible for return within a 7-day window following delivery. For instance, if an item was delivered on January 1st, it can be returned up until January 8th. It’s important to note that return requests will not be accommodated if the item is deemed “no longer needed.”
All items must be returned in their original state, which means they should be unused, unworn, and in their original packaging with intact seals and attached tags. Additionally, please ensure that all accessories, manuals, and warranty cards that were included with the item are also returned. Before processing a return, each item undergoes a quality check to verify that it’s in its original condition. Should a product be returned to us in a subpar condition, we retain the right to send it back to you.
Should you wish to cancel an order, you have the flexibility to do so at any point prior to the order being dispatched. To initiate order cancellation, please contact our helpline at 0313-4971911.
In the scenario where an order is delivered before cancellation, you also have the option to cancel it by simply not accepting the parcel upon delivery.
Could you please provide information on how to initiate the return of an item?
If your item is not within restricted categories, you have the option to initiate a return request by contacting our helpline at 0313-4971911. Our customer service team will provide you with instructions on how to proceed with the return process.
What is the typical duration for receiving a refund?
Store Credit: You can expect it within 1-2 business days following the quality check.
Bank Deposit: Anticipate receiving it within 7-12 business days after the quality check.
Credit Card Reversal: Usually processed within 1-3 business days post the quality check.
What is the outcome if my return request does not get approved?
In the event that your return request is not approved, we will communicate the reason for the decision. Your product will be returned to you at no additional shipping cost.